Return and exchange - David Roytman

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Return and exchange

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Return and exchange

Can I exchange or return an item?

Yes, you can exchange or return an item within 14 days of purchase. This right is guaranteed to you by the Consumer Protection Act.

To use this feature, please ensure that:

the product was not in use and has no traces of use: scratches, chips, scuffs, no more than 5 minutes of calls on the phone counter, the software has not been changed, etc .;
the goods are fully completed and the integrity of the packaging is not violated;
all labels and factory markings are retained.

That is, you have the right to exchange a non-food product of proper quality for a similar one if the product does not satisfy you in shape, dimensions, style, color, size, or for other reasons cannot be used for its intended purpose. The exchange of goods of good quality is carried out if it has not been used and if its presentation, consumer properties, seals, labels, as well as a payment document issued to the consumer along with the sold goods are preserved.

If you applied within 14 days from the date of purchase with a request to exchange a product of inadequate quality in your opinion, but the product meets the criteria for a good quality product, then the Seller exchanges the product.

But if the product does not work, the exchange or return of the product is made only if there is a conclusion / act of the service center authorized by the manufacturer of the Product, stating that the operating conditions have not been violated.

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